Seva Paryas is committed to maintaining transparency, accountability, and efficiency in all its activities. Our Support Policy outlines how we interact with donors, volunteers, and beneficiaries, ensuring a seamless and trustworthy experience for all stakeholders.
1. Donor Support
- Acknowledgment of Donations: Every donation received is acknowledged with a receipt, which includes the donor’s name, the amount contributed, and the purpose of the donation.
- Privacy Assurance: Personal and payment information provided by donors is kept secure and confidential. We do not share donor information with third parties without explicit consent.
- Utilization Transparency: Donors are provided regular updates on how their contributions are being utilized to support our initiatives, including food distribution drives, blanket distribution, and hospital meal services.
2. Volunteer Support
- Training and Guidance: Volunteers are provided with orientation sessions and guidelines to help them understand their roles and responsibilities during our events and initiatives.
- Safety Measures: Seva Paryas ensures a safe and supportive environment for volunteers during fieldwork, with proper safety protocols in place.
- Feedback and Recognition: Volunteers are encouraged to share their experiences and suggestions. We recognize their efforts through certificates and public acknowledgment.
3. Beneficiary Support
- Equitable Distribution: Our resources, including food, blankets, and other essentials, are distributed equitably to ensure the most vulnerable sections of society are served first.
- Respect and Empathy: Every beneficiary is treated with dignity, respect, and compassion, reflecting the core values of Seva Paryas.
- Complaint Resolution: We provide a platform for beneficiaries to share concerns or grievances, ensuring timely resolution.
4. Data Security and Privacy
- Information Protection: All personal information collected from donors, volunteers, or beneficiaries is stored securely and used solely for organizational purposes.
- Retention Policy: Data is retained for a reasonable period for reporting and auditing purposes and is deleted upon request or when no longer required.
5. Communication and Queries
- Accessibility: Donors, volunteers, and beneficiaries can reach us through our official website, social media platforms, or contact numbers for queries and support.
- Prompt Response: Our team strives to respond to all inquiries within 48 hours.
6. Continuous Improvement
Seva Paryas values feedback from all stakeholders and is committed to continuously improving its processes and support mechanisms.
By adhering to this Support Policy, Seva Paryas ensures that every interaction with its stakeholders reflects the values of integrity, transparency, and compassion. Together, we can work towards building a better, more caring society.
